Privacy Policy
Last Updated: 3/26/2026
Citywide Mental Health, a Nursing Corporation (“Citywide Mental Health,” “we,” “our,” or “us”), is committed to protecting your privacy and safeguarding your information.
1. Information We Collect
We may collect:
Name, phone number, email address
Insurance and appointment-related details
Information submitted through intake forms or booking tools
Website usage data (IP address, browser, cookies)
2. How We Use Your Information
We use your information to:
Schedule and manage appointments
Communicate with you (including SMS and email)
Provide mental health services
Process payments and insurance (via third-party platforms)
Improve our website and services
We do not use your information for unsolicited marketing communications. Any communication you receive from us is related to your care, appointments, or services you have requested.
3. Text Messaging (SMS) Communications
By providing your phone number, you consent to receive text messages from Citywide Mental Health related to:
Appointment scheduling and reminders
Intake and onboarding steps
Billing and account notifications
General service-related communications
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
Important:
SMS is not a secure form of communication.
Do not send sensitive medical information via text.
4. SMS Data & Consent Protection
We do not sell or share your phone number or SMS consent with third parties for marketing purposes.
We may use secure third-party service providers (such as messaging platforms) solely to deliver communications on our behalf.
5. Sharing of Information
We may share information with:
Healthcare platforms (e.g., Headway, PracticeQ)
Payment processors
Insurance partners
Technology vendors supporting operations
We only share the minimum necessary and require appropriate safeguards.
We may also disclose information if required by law.
We do not sell personal information to third parties.
6. Healthcare Information (HIPAA Notice)
Any protected health information (PHI) you provide as part of treatment is handled in accordance with applicable healthcare privacy laws, including HIPAA.
This website privacy policy applies only to general website and communication data.
7. Cookies & Tracking
We may use cookies and analytics tools (e.g., Google Analytics) to:
Understand website usage
Improve user experience
You can disable cookies in your browser settings.
8. Your California Privacy Rights (CPRA)
If you are a California resident, you have the right to:
Request access to your personal information
Request correction or deletion
Opt out of the sharing of personal data
To make a request, contact us at:
📧 info@citywidementalhealth.com
📞 (323) 643-7980We do not sell personal information for monetary value.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure.
We limit access to personal information to authorized personnel and implement safeguards consistent with industry standards for healthcare and technology providers.
10. Changes to This Policy
We may update this policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.