Out-of-Network Care Made Simple

At Citywide Mental Health, we’ve partnered with Reimbursify, a service that makes it easier than ever to get reimbursed for your sessions if you are not in-network with any of our accepted insurance plans.

Simplifying Reimbursement with Reimbursify

How Reimbursify Works:

  1. Download the App: Get Reimbursify for free from your device's app store.

  2. Submit Your Claim: Use the app to file a claim in minutes by uploading your superbill.

  3. Track Progress: Monitor your claim's status directly through the app.

  4. Receive Reimbursement: Once approved, your insurance company will reimburse you according to your plan's out-of-network benefits.

To assist you in reclaiming a portion of your therapy and medication management expenses, we've partnered with Reimbursify, a user-friendly app that simplifies filing out-of-network insurance claims.

Three smartphones displaying a reimbursement app interface, with screens showing login, claim details, and confirmation messages.
Reimbursify logo with tagline 'claim your money back'

Frequently Asked Questions…

  • A superbill is a detailed receipt provided after your session, containing all necessary information for insurance reimbursement.

  • Processing times vary by insurance company; typically, it takes a few weeks.

  • Reimbursify works with most private health insurance plans, excluding traditional Medicare, Medicaid, and certain HMO/EPO plans.

  • You can check your benefits by calling your insurance provider or logging into your insurance portal. Look for details about out-of-network mental health coverage, including deductibles, reimbursement rates, and any limits on the number of sessions covered.

  • Reimbursify guarantees successful submission of your claim. However, reimbursement depends on your specific insurance policy and whether you meet the plan's requirements, such as deductibles or session limits.

  • Reimbursement rates vary depending on your insurance plan. Some plans reimburse a percentage of the session fee (e.g., 50%-80%) after you meet your deductible. Contact your insurance provider to confirm the exact percentage.

  • Yes, mental health services are often eligible expenses for HSA or FSA accounts. Check with your account administrator to confirm coverage and payment methods.

  • If your claim is denied, Reimbursify can help you resubmit it or work through issues with your insurance company. They handle follow-ups, appeals, and paperwork to ensure you have the best chance of reimbursement.